Ancillary Services

	Accounting	Human Resources
	Building Services	Information Systems
	Business Services	Materiels Management
	Environmental Services	Patient Registration
	Health Information	Quality Management and Discharge Planning

	The Accounting department receives and processes information for all financial activities within the hospital. Accounting prepares monthly financial statements for management and the Board of Directors. Accounting also provides the individual departments with reports and information about their revenue, expenses, and budget.
	Services provided include:

		Financial Statements
		Department Reports and Information
		Accounts Payable
		Payroll Payments and Reporting
		Budgeting
		Productivity Reporting

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The building services department includes the maintenance of the following:

		Equipment and Buildings
		Grounds
		Construction
		Security
		Safety
		Environmental Services

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	We believe patient care does not stop after our client leaves our facility. Our Business Services department assists in the arrangements or terms for payment for hospital or clinic services provided. We realize that health care bills are often unexpected and can create financial hardship. Our Patient Financial Representatives are here to help you on questions about your insurance coverage and payment plan options.
	Services provided for you include:

		Insurance billing for facility charges and physician bills (Emergency room, Radiology and Cardiopulmonary)
		Financial Counseling
		Payment plan arrangements
		Charity Care

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The Environmental Services departments is essential for an efficient hospital operation. This department includes housekeeping and linen services.

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	The Health Information Department is the information center for all health records within Bonner General Hospital. The Health Information Department is also responsible for the Medical Library.
	Services provided for you include:

		Code assignment for each record
		Transcription of all dictated reports
		Filing of all health records
		Compiling of all health records
		Attending to library functions
		Completing literature searches
		Completing birth certificates
		Compiling hospital patient statistics

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	The Human Resources department provides services that facilitate the efficient and effective recruitment, development, and retention of well-qualified employees. The department also assists in the leadership and organizational development of the entire hospital with a focus on facilitating a positive, healthy work environment for all employees.
	Services provided include:

		Recruitment
		New Employee Orientation
		Compensation & Benefits
		Administration of Health Insurance Benefits
		Payroll & Benefit Records
		Personnel Guidelines
		Drug-free Workplace Program
		ADA Coordinator
		Resource for EEOC, FLSA, ADA & FMLA
		Workers' Compensation & Unemployment Benefits
		Personnel Records
		Job Descriptions, Performance Evaluations & Job Competencies
		Staff Development & Training
		Employee Relations
		Conflict Resolution
		Community Contact for Job Shadow Programs

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	The IS team works closely with all of the departments at BGH to provide the information and technology necessary for ensuring excellent patient care.
	The services provided by this department include:

		Application Support
		Computer Systems Security
		Computer Training
		Data Integration
		Network Support
		User Assistance
		Web Site Maintenance

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	Materiels Management encompasses four areas of responsibility: Purchasing, Central Supply, Shipping and Receiving and Courier Services.
	The services provided by this department include:

		Selects vendors for goods and services
		Negotiates contracts to achieve the lowest cost and best value
		Ships, receives and delivers all hospital goods'
		Supplies and maintains inventories for medical departments
		Provides courier service for the hospital and its ancillary facilities

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	Patient Registration, located in the new addition, is the first stop you will make to update patient information and receive admission paperwork. Our admission and emergency clerks are specially trained to provide you with fast and efficient service. We are always striving to make your visit as pleasant as possible.
	Services provided for you include:

		Outpatient and Inpatient registration
		Emergency services
		All Surgery preregistration
		Patient insurance information updates

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The prime objective of the Quality Management Program is to continuously improve patient health outcomes.

The Quality Management Program is a collaborative, interdisciplinary, organization wide approach to process:

		Design and performance measurement
		Assessment and improvement
		Risk Management

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